Recently, I was configuring the Exchange server 2016 DAG and I got an issue with adding the second node to the DAG with the exception that it cannot install the Failover clustering windows feature with Error 0x800f0831.

Issue:

Unable to install Windows Feature Failover Clustering via GUI and Power Shell on Windows Server 2016

Cause

Missing manifest for package Package_5572_for_KB4503267~31bf3856ad364e35~amd64~~10.0.1.4

Troubleshooting/Assessment:

  • Checked for the solution in social TechNet forums, internet and tried the below commands but it didn’t help
    • DISM /Online /Cleanup-Image /CheckHealth
    • DISM /Online /Cleanup-Image /ScanHealth
    • Sfc /scannow
  • Checked the CBS.log file and found the below entries

    Store corruption, manifest missing for package: Package_5572_for_KB4503267~31bf3856ad364e35~amd64~~10.0.1.4

    2020-06-21 17:07:35, Error CBS Failed to resolve package ‘Package_5572_for_KB4503267~31bf3856ad364e35~amd64~~10.0.1.4’ [HRESULT = 0x800f0831 – CBS_E_STORE_CORRUPTION]

    2020-06-21 17:07:35, Info CBS Mark store corruption flag because of package: Package_5572_for_KB4503267~31bf3856ad364e35~amd64~~10.0.1.4. [HRESULT = 0x800f0831 – CBS_E_STORE_CORRUPTION]

  • Checked for the KB article mentioned in the logs KB4503267 on the server, but it was not installed
  • Checked the Microsoft Update Catalog but it wasn’t available for download
  • Checked the location C:\Windows\servicing\Packages, the package was not available
  • Checked the other server which had the identical configuration and patch
  • KB4503267 was not installed on the other server as well but it was available on the location C:\Windows\servicing\Packages

Resolution

  • I copied the package, Package_5572_for_KB4503267~31bf3856ad364e35~amd64~~10.0.1.4 from the working server to the non-working server
  • Tried installing the windows feature using the below PowerShell command and it installed successfully
  • Install-WindowsFeature Failover-Clustering

Once the Failover clustering was installed, I was able to add the second node to the Exchange DAG.

Happy learning!! 🙂

By Ashok M

A technology enthusiast with 9+ years of experience in Planning, Designing, Implementation, Migration and Operations of various Microsoft Infrastructure & Cloud Services. Extensive knowledge of Cloud Computing, Microsoft Messaging & Collaboration, Digital Transformation, IT Services & Emerging technologies. • One of the Authors of the book – “Reimagine Remote Working with Microsoft Teams : A practical guide to increasing your productivity and enhancing collaboration in the remote world” - https://www.amazon.com/Reimagine-Remote-Working-Microsoft-Teams/dp/1801814163 • Blogger at CloudExchangers - https://cloudexchangers.com/ • Microsoft Community Contributor in Microsoft Q&A - https://docs.microsoft.com/en-us/users/ashokm-8240 • Microsoft Certified Professional in MS Azure, Microsoft365, MS Teams and Skype for Business

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