Recently, I was configuring the Exchange server 2016 DAG and I got an issue with adding the second node to the DAG with the exception that it cannot install the Failover clustering windows feature with Error 0x800f0831.

Issue:

Unable to install Windows Feature Failover Clustering via GUI and Power Shell on Windows Server 2016

Cause

Missing manifest for package Package_5572_for_KB4503267~31bf3856ad364e35~amd64~~10.0.1.4

Troubleshooting/Assessment:

  • Checked for the solution in social TechNet forums, internet and tried the below commands but it didn’t help
    • DISM /Online /Cleanup-Image /CheckHealth
    • DISM /Online /Cleanup-Image /ScanHealth
    • Sfc /scannow
  • Checked the CBS.log file and found the below entries

    Store corruption, manifest missing for package: Package_5572_for_KB4503267~31bf3856ad364e35~amd64~~10.0.1.4

    2020-06-21 17:07:35, Error CBS Failed to resolve package ‘Package_5572_for_KB4503267~31bf3856ad364e35~amd64~~10.0.1.4’ [HRESULT = 0x800f0831 – CBS_E_STORE_CORRUPTION]

    2020-06-21 17:07:35, Info CBS Mark store corruption flag because of package: Package_5572_for_KB4503267~31bf3856ad364e35~amd64~~10.0.1.4. [HRESULT = 0x800f0831 – CBS_E_STORE_CORRUPTION]

  • Checked for the KB article mentioned in the logs KB4503267 on the server, but it was not installed
  • Checked the Microsoft Update Catalog but it wasn’t available for download
  • Checked the location C:\Windows\servicing\Packages, the package was not available
  • Checked the other server which had the identical configuration and patch
  • KB4503267 was not installed on the other server as well but it was available on the location C:\Windows\servicing\Packages

Resolution

  • I copied the package, Package_5572_for_KB4503267~31bf3856ad364e35~amd64~~10.0.1.4 from the working server to the non-working server
  • Tried installing the windows feature using the below PowerShell command and it installed successfully
  • Install-WindowsFeature Failover-Clustering

Once the Failover clustering was installed, I was able to add the second node to the Exchange DAG.

Happy learning!! 🙂

By Ashok M

Microsoft Certified Professional with key technical skills including Microsoft Exchange, Windows Server, Microsoft Azure, Office 365, Intune, EMS, Skype for Business, Active Directory, ADFS and has got more exposure to Hyper V, System Center Configuration Manager, Virtualization, Video conferencing room systems, SQL. Have experience in design, implementation, migration & support for various Microsoft infrastructure products. Currently working as "Implementation Engineer" with the UAE's first tier IV Data Center design certification in the region.

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