Mailboxes are not showing up in EAC and EMS on Exchange 2013

  • Mailboxes are not Disconnected
  • Exchange attributes are present
  • Enabling the mailbox doesn’t work
  • Even creating a new mailbox for the existing user don’t work

Error message:

Active Directory operation failed on This error is not retriable. Additional information: Insufficient access rights to perform the operation. Active directory response: 00002098: SecErr: DSID-03150BB9, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0


Allow inheritable permission was missing on the OU where the mailboxes are present


Enabled the “Allow inheritable permission for that OU”

  1. Turn on Advanced features in Active Directory Users and Computers -> View -> Advanced Features
  2. Right click on the OU where the mailboxes are present
  3. Go to Properties -> Security Tab -> Advanced
  4. On the left bottom of the wizard, click on “Enable Inheritance”
  5. Click on “Apply” & “Ok”
  6. Mailboxes appeared in EAC and EMS

Though this issue and resolution looks straight forward and simpler, this would be more complicated in the environments where it has multiple OU’s and sub OU’s are created for managing the user accounts and permissions.

Happy learning!! 🙂

By Ashok M

Microsoft Certified Professional, Blogger, Author at, Real world technical contribution via Microsoft Communities (Social Technet/QnA). Extensive knowledge and experience in Messaging (Microsoft Exchange 2003 - 2019) and services including Infrastructure (Windows Server, Active Directory, ADFS, ADCS, File Servers, SCCM), Cloud (Microsoft Azure, Microsoft 365, EMS), Unified Communication (Skype for Business, Video conferencing room systems, Surface Hub), Virtualization (Hyper V), Database (SQL). Have experience in design, implementation, migration & support for various Microsoft infrastructure products across various industry verticals.

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